Complaints Policy

We want people to feel listened to and treated fairly.

If you are unhappy with the website, communication, an appointment or a service, contact:

jessica@simplifiedsupport.co.uk

You may also write to:

Simplified Support Ltd

The Hand Stadium

Davis Lane

Clevedon

BS21 6TG

United Kingdom

Please include:

Please do not include urgent safeguarding information or unnecessary sensitive information in a public complaint form.

We will aim to:

If something has gone wrong, we will aim to put it right fairly and promptly.

If your complaint concerns the handling of personal information, contact us first.

You may also complain to the Information Commissioner’s Office.

For consumer or contract concerns, you may seek independent advice from Citizens Advice.

A complaint is not an emergency safeguarding route.

If someone is in immediate danger, call 999.

If you are worried that a child may be at risk of harm, contact the relevant local authority children’s services team or the police.