Cancellation & Refund Policy

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when you buy a subscription online you usually have 14 days from the day after your purchase to change your mind and cancel for a full refund — you do not have to give a reason.

Because our training is digital content, if you ask for immediate access when you buy, you agree that we can supply the content straight away. If you then cancel within the 14-day period after having accessed the content, we may reduce your refund to reflect the content you have used, in line with the Regulations.

To cancel, contact us with your name and the email on your account:

• Email Jessica@SimplifiedSupport.co.uk
• Telephone 0330 043 0263
• Write to Simplified Support Ltd, The Hand Stadium, Davis Lane, Clevedon, BS21 6TG

Saying clearly that you want to cancel is enough — you do not need to use any particular form of words.

You can cancel your Full Library subscription at any time. Cancellation takes effect at the end of the monthly period you have already paid for: you keep access until then, and we will not take any further payments. We do not normally refund part-used months, except where the law says we must (for example, faulty digital content — see section 5).

Where a refund is due, we pay it within 14 days of your cancellation (or of agreeing the refund), using the same payment method you used to pay, unless you agree otherwise. You will not be charged any fee for the refund.

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a course or the platform is faulty — for example content that will not play or access that does not work — contact us and we will repair or replace it. If we cannot fix it within a reasonable time, you may be entitled to a price reduction, up to a full refund. These rights are not affected by anything else in this policy.

Organisation plans for schools and services are agreed individually and invoiced. Cancellation and refund terms for those contracts are set out in the individual agreement with the organisation.

If you are unsure about your rights or want help cancelling, email Jessica@SimplifiedSupport.co.uk or call 0330 043 0263. See also our Terms & Conditions.